FAQs

General Topics

• What is HAL-ES?
• Why did you do this?
• How is HAL-ES different than other apps?
• Where in the World Is Carmen Sandiego?
• Is there an app?
• How do I tell others?
• Why are there advertisements?

Common Errors and Problems

• Why can't you find my closest facility?

Security and Privacy

• Is HAL-ES Safe?
• My connection isn't Private? What?!
• Isn't it unsafe to have all this information in one place?
• Do you give my information to 3rd parties?
• Do you store my Location / Track Me?

Content

• How do I update information that is no longer correct?
• Hey, I work for [AGENCY] and would like to work with you! Who can I talk to?

Account Questions

• Who can sign up for HAL-ES?
• How do I become Verified?
• My Account has been disabled, Why?

Miscellaneous

• I have a question or a problem that hasn't been answered here, what do I do?
• Who are you guys?
• Are you hiring?
• How can I help?
• Will you expand to other states?
• Who do you use for processing payments?